Refund & Cancellation Policy

Every M-Track paid subscription (monthly, quarterly, half-yearly, or yearly — see the Pricing page) includes a 15-day full-refund window from the date of the initial purchase. If M-Track isn't right for you, cancel within 15 days and we'll refund the entire amount charged — no questions asked, no forms to fill.

Email refunds@mtrack.in from the email address on your M-Track account. Include your organisation's name and, if handy, the invoice number from your account. That's the whole process.

You can also cancel first from within the app (Settings → Subscription) and then email us to request the refund. Both work.

Within the 15-day window we refund 100% of the amount you paid for the current subscription period, including GST. Refunds are issued to the same payment method you used at checkout (UPI, card, net banking). Bank transfers used for annual plans are refunded to the originating bank account.

Once we approve the refund we initiate it the same business day. The money typically reaches you within 5–7 business days, depending on your bank or card issuer.

After the initial 15-day window your subscription is non-refundable. You can still cancel at any time from Settings → Subscription: your access continues until the end of the current billing period, and you won't be charged for the next one.

If you cancel a longer commitment (quarterly, half-yearly, yearly) after the 15-day window we do not pro-rate a refund of unused months — the price for those longer plans reflects the discount you received upfront.

We may decline a refund in the following rare cases:

• The account has been terminated by us for a violation of our Terms of Service (for example, misuse, fraud, or attempting to abuse the trial repeatedly by creating multiple accounts).
• The refund is being requested by someone other than the account holder, and we cannot verify the request.
• The payment is disputed through a chargeback while the refund request is open — we'll wait for the chargeback to resolve before processing.

Subscriptions renew automatically at the end of each period. We'll email you 7 days before every renewal so you can cancel or change plans if you want to. If you forget and get charged for the next period, email refunds@mtrack.in within 7 days of the renewal charge and we'll refund it in full and cancel the subscription.

One-time charges (extra project capacity, storage top-ups, paid onboarding) are non-refundable once the resource has been provisioned or the service delivered. If you paid for something and haven't received it, email refunds@mtrack.in and we'll make it right.

When you cancel we keep your project data for at least 30 days so you can export it (see the export tools in Settings). After that it is permanently deleted per our Privacy Policy. If you subscribe again within that 30-day window your data is restored automatically.